The Dutch ANWB roadservice has started the Summit programme to reorganize its application landscape. Capgemini was involved in the program to build a Siebel CRM solution.
Mr Ritter was asked to assist the Capgemini team by designing and implementing the integration of the Siebel CRM application to other applications using an Enterprise Service Bus (ESB). The design of the ESB was originally assigned to Atos Origin and two candidate middleware vendors competed for the implementation: Oracle Fusion and Progress Sonic ESB. This whole setup resulted in a complex situation with multiple vendors and implementation parties. Mr Ritter took the liberty to propose a design standard for defining services and managed to integrate the Siebel CRM application in 3 days.