My current assignment at ING is coaching and training several people in three different DevOps teams to fullfill the SMT role. DevOps teams at ING develop and manage SOA services based on TIBCO ActiveMatrix / BusinessWorks. The teams work according to the Scrum method and Continuous Delivery Engineering Practices. This means short sprints with multidisciplinary teams. The primary tasks of a SMT person (Service Managment Team) are to deploy and test new services, resolve issues and handle incidents. This also includes daily operations tasks.
The ProRail InfoPlus system provides round the clock information to travellers. The system processes thousands of messages per hour and delivers this over a TIBCO Enterprise Service Bus to external parties such as OV9292. Mr Ritter is asked to assist sub-contractor Conclusion Future Infrastructure Technologies in delivering 7*24 Gold support. Conclusion will provide remote support on the TIBCO Enterprise Service Bus. Mr Ritter is responsible for preparing the remote support team for this important task.